Payment & Financial Policy

This site has no cart and no checkout. It captures an order request, not a payment, and no card number is ever entered here or stored by us.

The sequence is always the same: you send an order request, we reply with a written quote, and we invoice once you accept. The invoice is what you pay, through the methods below.

• Credit card — paid against the invoice through our payment processor. We never take card details by email or over the phone
• ACH transfer — preferred for domestic accounts
• Wire transfer — sending bank fees are yours, receiving bank fees are ours

All amounts are in US dollars, and payment must be in US dollars for the full invoiced amount, free of deduction, set-off or withholding.

Remittance details appear on the invoice. We never change bank details mid-invoice. If you receive an email asking you to pay a different account, it is not from us — call us on the number on your quote before sending anything.

Paying an invoice by card authorises us to charge that card for the invoiced amount, including freight and tax as shown on the invoice. We do not charge a card for any other amount without asking you first.

We never see or store a full card number. Card payments are handled by our payment processor, which holds the card data. Our records show the last four digits, the card brand and the authorisation result, and nothing more.

If a card is declined, the order is simply not dispatched. There is no declined-payment fee, and nothing is held against the card.

Every order is prepaid. The invoice is paid in full and funds are received before the order dispatches.

We do not offer credit terms, net terms or accounts on account. This applies to every buyer, at every volume, however long the account has traded, and it is why there is no credit application and nothing to sign.

An unpaid invoice is simply an order we have not dispatched. There is no balance to fall overdue, no interest, and no collection process. An invoice unpaid at the end of its quote validity period lapses with the quote, and the order is requoted at the prices published at that time.

Prices exclude sales, use and excise taxes. Where we are required to collect tax, it is added to the invoice.

If you are buying for resale, send a valid resale or exemption certificate for the ship-to state before we invoice. We cannot credit tax on an invoice that has already been issued and paid. An EIN is not a resale certificate.

You are responsible for the accuracy and currency of any certificate you give us, and for telling us when one expires or stops applying. If a certificate you supplied turns out to be invalid, you are responsible for the tax, interest and penalties assessed on those sales.

Where we do not collect tax, you may still owe use tax in your own state. That is between you and your state.

Shipping and insurance are quoted per order, based on the size of the order and where it is going, and appear as a line on the invoice. We ship to commercial addresses in the United States.

You may ship on your own carrier account; give us the account number with your order and freight is removed from the invoice. Where you do, the carrier is your agent and transit risk is yours from collection.

Shipping terms are in clause 7 of the Terms of Sale.

Prices and totals are stated in good faith and may contain an error. We may correct an obvious pricing, quantity or typographical error at any time before dispatch, including after an invoice has been issued or paid.

If we correct one, we tell you before dispatching and you choose: accept the corrected price, or cancel for a full refund. We will not dispatch at a corrected price you have not agreed to.

If we undercharge and have already dispatched, we bear it. A corrected price never applies retrospectively to goods you have received.

If an ACH payment is returned or a wire is recalled after we have dispatched, you remain liable for the invoice and for any bank charge we incur. We may require payment by wire on subsequent orders.

Overpayments are refunded to the method used, or held as a credit against your next order if you prefer. We do not keep unexplained balances.

Change or cancel free of charge any time before dispatch, by replying to your quote or invoice. Refunds go back to the method you paid with, and typically take a few business days to appear depending on your bank.

Once an order has dispatched it is subject to the returns clause below.

Private label orders may be cancelled without charge until artwork is approved for production. After that point they are made to your order and cannot be cancelled — see clause 16 of the Terms of Sale.

We do not accept returns and we do not issue refunds. Every sale is final.

This is a sterile-filled laboratory product. Once a carton has left our control we cannot verify how it was stored or handled, and we will not put it back into stock for another buyer to receive.

Two narrow exceptions, both of which are our error rather than a change of mind:

• We shipped the wrong thing — wrong item or wrong quantity. We correct it and cover the freight both ways
• The product did not conform — see clauses 10 to 11 of the Terms of Sale, which set out what we warrant, the window to tell us, and the remedy

Outside those two, please order the quantity you intend to keep. Change of mind, over-ordering, a project ending, a customer cancelling on you, and product reaching its expiry on your shelf are not returnable.

Raise a dispute in writing within 10 days of the invoice date, with the invoice number and the reason. Because orders are prepaid, a dispute concerns a shipment already made and is handled under the returns clause above.

We will acknowledge a dispute within 2 business days and give you a written answer with our reasoning.

If you have a problem with an order, raise it with us before raising it with your bank. We answer disputes quickly, and a chargeback filed on a delivered order without contacting us first is a breach of these terms.

We contest chargebacks on delivered orders with the delivery record, the invoice, the accepted quote, and the consent record showing which policy version you agreed to and when.

Where a chargeback is resolved in our favour, you remain liable for the invoice and for the fees our processor charges us for handling it. We may require payment by wire on subsequent orders, or decline to supply you further under clause 19 of the Terms of Sale.

None of this affects your rights where the exceptions in the returns clause above genuinely apply. It is aimed at chargebacks used instead of a conversation, not at legitimate claims.

We screen orders and may ask for verification — business registration, EIN, a resale certificate, or confirmation of the ship-to address — before invoicing or dispatching. We may refuse or cancel any order, and we refund in full when we do.

We may decline a payment method, or ask for a different one, where a payment presents a fraud risk. Declining a method is not a statement about you.

This policy sits alongside the Terms of Sale and the Privacy Policy. On anything financial — payment, tax, freight charges, cancellation, refunds, chargebacks — this policy governs. On everything else, the Terms of Sale govern.

Where a written quote or invoice differs from either, the quote or invoice governs for that order only.

Billing questions: admin@wholesalepeptidesupply.com · (714) 625-9215. Or write to Wholesale Peptide Supply, 185 Paularino Ave, Costa Mesa, CA 92626, United States. Or use the contact form.